Privacy Policy
How we collect, use, and protect your personal information.
1. Company Information
This Privacy Policy applies to Vein Solutions South Africa, operated by Dr Gideon van Wyk. We are committed to protecting your personal information and respecting your privacy in accordance with the Protection of Personal Information Act (POPIA) of South Africa and, where applicable, the General Data Protection Regulation (GDPR).
If you have any questions about this policy or how your information is handled, please contact us at info@vein-solutions.co.za or by phone on 083 281 9906.
2. Information We Collect
We may collect the following types of personal information:
- Contact information: your name, email address, phone number, and postal address
- Medical and health information provided voluntarily as part of an enquiry, patient questionnaire, or consultation process
- Usage data: information about how you interact with our website, including pages visited, time spent on the site, and browser type
- Communication records: messages sent via our contact form or by email
3. How We Collect Information
We collect personal information in the following ways:
- When you complete and submit a form on our website
- When you contact us by telephone or email
- When you complete a patient registration or questionnaire form
- Automatically through cookies and similar technologies when you visit our website
4. How We Use Your Information
We use the personal information we collect for the following purposes:
- To respond to your enquiries and communicate with you about appointments and treatments
- To provide medical and clinical services
- To manage patient records and comply with applicable healthcare and legal obligations
- To improve our website and services
- To send you relevant information about our services where you have consented to receive such communications
5. Legal Basis For Processing
We process your personal information on the following legal bases:
- Your consent, where you have provided it
- To fulfil a contract or take steps prior to entering into a contract with you
- Compliance with a legal obligation
- Our legitimate interests in operating and improving our practice and website, where these do not override your rights and interests
6. Sharing Your Information
We do not sell your personal information to third parties. We may share your information with:
- Medical professionals involved in your care, where relevant and with your knowledge
- Service providers who assist us in operating our website and practice (such as IT and hosting providers), who are bound by confidentiality obligations
- Regulatory or legal authorities where required by law
7. Data Retention
We retain your personal information for as long as is necessary to fulfil the purposes for which it was collected, or as required by law. Medical records are retained in accordance with applicable healthcare regulations. Non-medical data collected via our website will generally be retained for no longer than is necessary for the purpose it was collected.
8. Cookies
Our website may use cookies and similar tracking technologies to improve your browsing experience. Cookies are small files stored on your device that help us understand how the website is being used. You can control cookie settings through your browser. Disabling cookies may affect the functionality of certain parts of our website.
9. Security
We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
10. Your Rights
Subject to applicable law, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate or incomplete personal information
- Request deletion of your personal information, subject to legal and contractual limitations
- Object to or restrict the processing of your personal information in certain circumstances
- Withdraw consent where processing is based on your consent
- Lodge a complaint with the Information Regulator (South Africa) or a relevant supervisory authority
To exercise any of these rights, please contact us at info@vein-solutions.co.za.
11. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites and encourage you to review their privacy policies independently.
12. Children's Privacy
Our website is not directed at children under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will take appropriate steps to remove it.
13. Changes To This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we protect your information.
14. Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy, please contact us:
- Email: info@vein-solutions.co.za
- Phone: 083 281 9906
- Address: Ground Floor South East Block Life Flora Clinic, William Nicol Road, Floracliffe, Roodepoort, 1709